Privacy Policy — bji live

Welcome to bji live. This Privacy Policy ("Policy") explains in detail our commitments and practices regarding the collection, processing, storage, and protection of personal data belonging to bji live platform users. We believe that every user's privacy is a fundamental right, and protecting that right is our primary responsibility.

This Privacy Policy applies to the bji live website, mobile application, and all associated services. By accessing our platform or creating an account, you automatically agree to the terms of this Policy. If you do not agree, please refrain from using our platform.

This privacy policy has been written in plain language with Bangladeshi users in mind, so that everyone can fully understand how their information is used. We review and update this policy regularly as needed.

Bji live collects information from users for various purposes. We only collect data that is genuinely necessary to provide our services. A detailed breakdown of the types of information collected is provided below:

We collect information directly from you (at registration), from your device (while using the app), and from payment partners (during transactions). We do not purchase your data from any third-party data brokers.

Bji live uses collected data only for specific, legitimate purposes. We never sell your information to third parties for commercial gain. The primary purposes for which we use your data are:

• Account management: To create, verify, and maintain your account.
• Payment Processing: To ensure deposits and withdrawals are completed securely.
• Customer Support: To address your questions, complaints, and support needs.
• Security Assurance: To detect and prevent fraudulent activity.
• Service Improvement: To improve the platform and enhance the user experience.
• Legal Obligation: To comply with applicable laws and regulatory requirements.
• Promotional Communications: To send you offers and updates based on your consent.

Bji live never sells your personal data. However, in limited circumstances, it may be necessary to share information with trusted partners. Such sharing is always controlled and purpose-specific:

• Payment Processor: bKash, Nagad, Rocket — only the minimum required information is shared to complete transactions.
• Identity Verification Service: With government-approved verification agencies as part of the KYC process.
• Legal authorities: When required to comply with a court order or government directive.
• Technology Service Provider: Hosting, analytics — all under strict confidentiality agreements.

If bji live undergoes a change in business ownership (such as a merger or acquisition), user data may be transferred to the new owner. You will be notified in advance should this occur.

Bji live uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us remember your preferences and session information.

• Essential Cookies: To maintain login sessions and ensure security. These cookies cannot be disabled.
• Functional cookies: To remember your language preference, theme settings, and similar choices.
• Analytical Cookies: To understand which parts of the platform are used most — based entirely on anonymized data.
• Security Cookies: To detect unauthorized access and fraudulent activity.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.

Bji live follows industry-leading standards to protect your data. Our security operates across multiple layers to prevent any unauthorized access to your information.

• SSL 256-bit encryption: All data transmitted between your browser and our servers is fully encrypted.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Our servers are monitored 24/7 and protected against cyberattacks.
• Payment Information Stored Separately: Your mobile banking PIN or password is never stored in our systems.
• Regular Security Audits: Our systems are regularly audited by independent experts.

Bji live does not store your data indefinitely. Specific retention periods are defined for each type of information:

• Account information: For the duration your account is active and up to 5 years after closure (as required by law).
• Transaction Records: Up to 7 years, in accordance with Bangladesh financial regulations.
• Gaming history: Up to 2 years maximum after account closure.
• Communication Logs: 1 year after last contact.
• Cookie data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

Once the designated retention period expires, data is securely deleted or anonymized. You may also request data deletion when closing your account (subject to legal obligations).

Every bji live user has several important rights regarding their own data. We respect these rights and work to make exercising them as straightforward as possible:

Bji live is strictly for users aged 18 and above. We do not knowingly collect personal data from minors. Age verification is mandatory during registration.

• Providing your date of birth at registration is mandatory and will be verified.
• If a user is identified as being under 18, their account will be suspended immediately.
• If any minor's data is found in our systems, it will be deleted immediately.
• If you believe your child has accidentally created an account, please contact us immediately.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out directly to our Data Privacy team. We take every request seriously and aim to respond promptly.

• Email: [email protected]
• Response Time: Typically within 48 hours; up to 30 business days for complex matters.
• Language: You can reach us in Bengali or English.

Before contacting us, please review this Privacy Policy and our FAQ Check the page — you'll find answers to many common questions there.